Fujitsu SPARC ENTERPRISE M3000 Manual de usuario

viii SPARC Enterprise M3000 Server Service Manual • November 20094.5.2 FRU Removal and Replacement 4–134.5.3 Powering on the Server 4–134.5.3.1 Power-

4-18 SPARC Enterprise M3000 Server Service Manual • November 2009The show-devs output continued:5. Type the probe-scsi-all command to confirm that the

5-1CHAPTER5Internal Components AccessThis chapter explains how to access internal components. Section 5.1, “Sliding the Server Into and Out of the Eq

5-2 SPARC Enterprise M3000 Server Service Manual • November 2009Caution – To ensure that you and bystanders are not exposed to harm and toprevent dama

Chapter 5 Internal Components Access 5-35.1.2 Sliding the Server into the Equipment Rack1. Push the server back into the equipment rack.2. Tighten the

5-4 SPARC Enterprise M3000 Server Service Manual • November 20092. To remove the top cover, slide it toward the rear side and raise it (FIGURE 5-2).FI

Chapter 5 Internal Components Access 5-55.3.1 Accessing the Air DuctBefore the air duct is removed, the top cover must be removed. For details, seeSec

5-6 SPARC Enterprise M3000 Server Service Manual • November 20095.3.3 Attaching the Air Duct Set the tab at the front of the air duct in place and th

Chapter 5 Internal Components Access 5-75.4 Removing and Attaching the Fan Cover5.4.1 Removing the Fan CoverCaution – Before the fan cover is removed,

5-8 SPARC Enterprise M3000 Server Service Manual • November 20095.4.2 Attaching the Fan Cover1. Align the tab on the left end of the fan cover in the

6-1CHAPTER6Motherboard Unit ReplacementThis chapter explains how to replace the motherboard unit. Section 6.1, “Accessing the Motherboard Unit” on pa

Contents ix7.1.2 Memory Mounting Conditions 7–47.2 Accessing the DIMMs 7–77.3 Removing the DIMMs 7–87.4 Installing the DIMMs 7–97.5 Reassembling the S

6-2 SPARC Enterprise M3000 Server Service Manual • November 2009Note – When replacing the motherboard unit, attach connection destination labelsto eac

Chapter 6 Motherboard Unit Replacement 6-3FIGURE 6-1 indicates the location of the motherboard unit.FIGURE 6-1 Motherboard Unit Location

6-4 SPARC Enterprise M3000 Server Service Manual • November 2009FIGURE 6-2 indicates the locations of DIMMs, PCIe cards, and shutter unit.FIGURE 6-2 L

Chapter 6 Motherboard Unit Replacement 6-5Caution – To ensure that you and bystanders are not exposed to harm and toprevent damage to the system, obse

6-6 SPARC Enterprise M3000 Server Service Manual • November 200912. Remove the shutter unit.FIGURE 6-3 Removing the Shutter Unit

Chapter 6 Motherboard Unit Replacement 6-76.2 Removing the Motherboard Unit1. Remove the four screws securing the motherboard unit.FIGURE 6-4 Securing

6-8 SPARC Enterprise M3000 Server Service Manual • November 20092. Hold the two opaque handles on both sides of the motherboard unit and liftthe mothe

Chapter 6 Motherboard Unit Replacement 6-92. Install and tighten the four screws to secure the motherboard unit in position.6.4 Reassembling the Serve

6-10 SPARC Enterprise M3000 Server Service Manual • November 200910. Check the hardware.This procedure includes the steps of running a program to veri

7-1CHAPTER7Replacement and Installation ofMemoryThis chapter explains how to replace and install memory (DIMMs). Section 7.1, “Memory Mounting Rules”

x SPARC Enterprise M3000 Server Service Manual • November 200912.1 Accessing a Power Supply Unit 12–312.2 Removing the Power Supply Unit 12–312.3 Moun

7-2 SPARC Enterprise M3000 Server Service Manual • November 2009FIGURE 7-1 shows the locations of DIMMs and memory slots.FIGURE 7-1 Locations of DIMMs

Chapter 7 Replacement and Installation of Memory 7-37.1 Memory Mounting RulesThis section explains the memory (DIMM) mounting conditions. Section 7.1

7-4 SPARC Enterprise M3000 Server Service Manual • November 2009FIGURE 7-2 shows the explanation of DIMM information.FIGURE 7-2 Explanation of DIMM In

Chapter 7 Replacement and Installation of Memory 7-5FIGURE 7-3 shows an example of DIMM mounting.FIGURE 7-3 Example Mounting DIMM1. Mount DIMMs in gro

7-6 SPARC Enterprise M3000 Server Service Manual • November 20092. Mount DIMMs in group B.DIMMs may not necessarily be mounted in group B.MEM#00AMEM#0

Chapter 7 Replacement and Installation of Memory 7-77.2 Accessing the DIMMsCaution – There is a risk of electrical failure if the power cords are notd

7-8 SPARC Enterprise M3000 Server Service Manual • November 20097.3 Removing the DIMMs1. Pull the DIMM eject levers outward to release the DIMM.2. Pul

Chapter 7 Replacement and Installation of Memory 7-97.4 Installing the DIMMs1. Push the DIMM evenly into the DIMM socket.2. Push the DIMM eject levers

7-10 SPARC Enterprise M3000 Server Service Manual • November 2009

8-1CHAPTER8Replacement and Installation ofPCIe CardsThis chapter explains how to replace and install PCIe cards. Section 8.1, “Accessing a PCIe Card”

Contents xiB.2.4 XSCF Unit B–4B.3 Drive B–5B.3.1 Hard Disk Drive B–5B.3.2 CD-RW/DVD-RW Drive Unit (DVDU) B–6B.4 Power Supply Unit B–6B.5 Fan Unit B–7C

8-2 SPARC Enterprise M3000 Server Service Manual • November 2009FIGURE 8-1 shows the locations of the PCIe slots.FIGURE 8-1 PCIe Slot LocationsLocatio

Chapter 8 Replacement and Installation of PCIe Cards 8-38.1 Accessing a PCIe CardCaution – There is a risk of electrical failure if the power cords ar

8-4 SPARC Enterprise M3000 Server Service Manual • November 20098.2 Removing a PCIe CardNote – If a new PCIe card is to be installed in an empty disk

Chapter 8 Replacement and Installation of PCIe Cards 8-5Note – A card must be firmly secured so that it is properly mounted.2. Install and tighten the

8-6 SPARC Enterprise M3000 Server Service Manual • November 2009

9-1CHAPTER9Replacement and Installation of aHard Disk Drive (HDD)This chapter explains how to replace and install a hard disk drive. Section 9.1, “Ac

9-2 SPARC Enterprise M3000 Server Service Manual • November 2009FIGURE 9-1 shows the locations of the hard disk drives.FIGURE 9-1 Hard Disk Drive Loca

Chapter 9 Replacement and Installation of a Hard Disk Drive (HDD) 9-39.1 Accessing a Hard Disk DriveCaution – To ensure that you and bystanders are no

9-4 SPARC Enterprise M3000 Server Service Manual • November 20093. Remove the hard disk drive and place it on a conductive mat.FIGURE 9-2 Removing a H

Chapter 9 Replacement and Installation of a Hard Disk Drive (HDD) 9-59.3 Installing a Hard Disk DriveCaution – If a hard disk drive cannot be inserted

xii SPARC Enterprise M3000 Server Service Manual • November 2009Abbreviations Abbreviations–1Index Index–1

9-6 SPARC Enterprise M3000 Server Service Manual • November 2009

10-1CHAPTER10Replacing the Hard Disk DriveBackplaneThis chapter explains how to replace the hard disk drive backplane. Section 10.1, “Accessing the H

10-2 SPARC Enterprise M3000 Server Service Manual • November 2009FIGURE 10-1 shows the location of the hard disk drive backplane.FIGURE 10-1 Hard Disk

Chapter 10 Replacing the Hard Disk Drive Backplane 10-3Caution – To ensure that you and bystanders are not exposed to harm and toprevent damage to the

10-4 SPARC Enterprise M3000 Server Service Manual • November 20092. Remove the two cables from the rear of the hard disk drive backplane (2 inFIGURE 1

Chapter 10 Replacing the Hard Disk Drive Backplane 10-55. Loosen the two screws to remove the hard disk drive backplane.FIGURE 10-3 Removing the Hard

10-6 SPARC Enterprise M3000 Server Service Manual • November 20094. Mount the hard disk drives.For details, see Section 9.3, “Installing a Hard Disk D

11-1CHAPTER11CD-RW/DVD-RW Drive Unit(DVDU) ReplacementThis chapter explains how to replace the CD-RW/DVD-RW driver unit. Section 11.1, “Accessing the

11-2 SPARC Enterprise M3000 Server Service Manual • November 2009FIGURE 11-1 shows the location of the CD-RW/DVD-RW drive unit.FIGURE 11-1 Location of

Chapter 11 CD-RW/DVD-RW Drive Unit (DVDU) Replacement 11-3Caution – To ensure that you and bystanders are not exposed to harm and toprevent damage to

xiiiPrefaceThis manual describes how to service SPARC Enterprise™ M3000 server. It is writtenfor maintenance providers who have received training unde

11-4 SPARC Enterprise M3000 Server Service Manual • November 20092. While pushing the black lever upward (2 in FIGURE 11-2), push the CD-RW/DVD-RW dri

Chapter 11 CD-RW/DVD-RW Drive Unit (DVDU) Replacement 11-52. Connect the cable for the CD-RW/DVD-RW drive unit.11.4 Reassembling the Server1. Attach t

11-6 SPARC Enterprise M3000 Server Service Manual • November 2009

12-1CHAPTER12Power Supply Unit ReplacementThis chapter explains how to replace a power supply unit. Section 12.1, “Accessing a Power Supply Unit” on

12-2 SPARC Enterprise M3000 Server Service Manual • November 2009FIGURE 12-1 shows the locations of power supply units.FIGURE 12-1 Locations of Power

Chapter 12 Power Supply Unit Replacement 12-312.1 Accessing a Power Supply UnitCaution – To ensure that you and bystanders are not exposed to harm and

12-4 SPARC Enterprise M3000 Server Service Manual • November 20094. While pressing the lever (3 in FIGURE 12-2), pull the handle outward (4 inFIGURE 1

Chapter 12 Power Supply Unit Replacement 12-512.3 Mounting the Power Supply UnitCaution – Do not forcibly push the power supply unit into the slot. Fo

12-6 SPARC Enterprise M3000 Server Service Manual • November 2009

13-1CHAPTER13Fan Unit ReplacementThis chapter explains how to replace a fan unit. Section 13.1, “Accessing a Fan Unit” on page 13-3 Section 13.2, “R

xiv SPARC Enterprise M3000 Server Service Manual • November 2009Structure and Contents of This ManualThis manual is organized as described below: CHA

13-2 SPARC Enterprise M3000 Server Service Manual • November 2009FIGURE 13-1 indicates the location of the fan unit.FIGURE 13-1 Fan Unit LocationsLoca

Chapter 13 Fan Unit Replacement 13-313.1 Accessing a Fan UnitCaution – To ensure that you and bystanders are not exposed to harm and toprevent damage

13-4 SPARC Enterprise M3000 Server Service Manual • November 20092. Remove the fan unit from the server, and place it on a conductive mat.FIGURE 13-2

Chapter 13 Fan Unit Replacement 13-513.3 Mounting a Fan UnitCaution – Do not forcibly mount a fan unit in a slot. Forcibly pushing a fan unit ina slot

13-6 SPARC Enterprise M3000 Server Service Manual • November 2009

14-1CHAPTER14Fan Backplane ReplacementThis chapter explains how to replace the fan backplane. Section 14.1, “Accessing the Fan Backplane” on page 14-

14-2 SPARC Enterprise M3000 Server Service Manual • November 2009FIGURE 14-1 shows the location of the fan backplane.FIGURE 14-1 Fan Backplane Locatio

Chapter 14 Fan Backplane Replacement 14-3Caution – To ensure that you and bystanders are not exposed to harm and toprevent damage to the system, obser

14-4 SPARC Enterprise M3000 Server Service Manual • November 20097. Pull the fan cage upward to remove it (3 in FIGURE 14-2).FIGURE 14-2 Removing the

Chapter 14 Fan Backplane Replacement 14-514.2 Removing the Fan Backplane1. Remove the signal cable for the operator panel (1 in FIGURE 14-3).The cable

Preface xv CHAPTER 14 Fan Backplane ReplacementExplains how to replace the fan backplane. CHAPTER 15 Operator Panel ReplacementExplains how to repla

14-6 SPARC Enterprise M3000 Server Service Manual • November 200914.3 Mounting the Fan Backplane1. Place the fan backplane on the bottom of the chassi

Chapter 14 Fan Backplane Replacement 14-7Note – If automatic startup of the Solaris OS is specified, use the sendbreak -ddomain_id command of the XSCF

14-8 SPARC Enterprise M3000 Server Service Manual • November 2009

15-1CHAPTER15Operator Panel ReplacementThis chapter explains how to replace the operator panel. Section 15.1, “Accessing the Operator Panel” on page

15-2 SPARC Enterprise M3000 Server Service Manual • November 2009FIGURE 15-1 shows the location of the operator panel.FIGURE 15-1 Operator Panel Locat

Chapter 15 Operator Panel Replacement 15-315.1 Accessing the Operator PanelCaution – There is a risk of electrical failure if the power cords are notd

15-4 SPARC Enterprise M3000 Server Service Manual • November 200915.2 Removing the Operator Panel1. Disconnect the signal cable from the operator pane

Chapter 15 Operator Panel Replacement 15-515.3 Mounting the Operator Panel1. Align the keyhole of the operator panel with the thumbscrew, and gently p

15-6 SPARC Enterprise M3000 Server Service Manual • November 2009

A-1APPENDIXAComponents ListThis appendix explains the server nomenclature and component numbering.If multiple FRUs of the same type are mounted, the s

xvi SPARC Enterprise M3000 Server Service Manual • November 20091. Manuals on the webThe latest versions of all the SPARC Enterprise Series manuals ar

A-2 SPARC Enterprise M3000 Server Service Manual • November 2009FIGURE A-1 Location of Components15141231618202221192423262729845632353128121110930717

Appendix A Components List A-3Location number Component Location number Component1 Top cover 19 CD-RW/DVD-RW drive unit (DVDU)2 Fan cover 20 Hard disk

A-4 SPARC Enterprise M3000 Server Service Manual • November 2009

B-1APPENDIXBFRU ListThis appendix shows the FRUs of the M3000 server. The FRU list consists of thefollowing items: Section B.1, “Server Overview” on

B-2 SPARC Enterprise M3000 Server Service Manual • November 2009B.2 Motherboard UnitThe motherboard unit is the main circuit board of the M3000 server

Appendix B FRU List B-3B.2.1 Memory (DIMM)The motherboard unit, which includes an ASIC called a memory access controller(JSC-MAC) and provides memory

B-4 SPARC Enterprise M3000 Server Service Manual • November 2009For the replacement procedure, see Chapter 8.B.2.3 CPUThe SPARC 64™ VII processor is m

Appendix B FRU List B-5The XSCF units provides the following functions by means of the XSCF firmware: Control and monitoring of the main unit hardwar

B-6 SPARC Enterprise M3000 Server Service Manual • November 2009B.3.2 CD-RW/DVD-RW Drive Unit (DVDU)TABLE B-6 shows CD-RW/DVD-RW drive unit specificat

Appendix B FRU List B-7For the replacement procedure, see Chapter 12.B.5 Fan UnitThe fan units generate an airflow between the inside and outside of t

Preface xvii3. Manual on the Enhanced Support Facility x.x CD-ROM disk Remote maintenance service4. Manual (man page) provided in systemXSCF man page

B-8 SPARC Enterprise M3000 Server Service Manual • November 2009

C-1APPENDIXCExternal Interface SpecificationsThis appendix explains the specifications of the external interface connectorsprovided on the M3000 serve

C-2 SPARC Enterprise M3000 Server Service Manual • November 2009C.1 Serial PortC.2 UPC PortTABLE C-1 Serial PortPin assignment Pin number Signal name

Appendix C External Interface Specifications C-3C.3 USB PortC.4 SAS PortThe SAS port connects the server to an external device, such as a tape drive,

C-4 SPARC Enterprise M3000 Server Service Manual • November 2009C.5 Connection Diagram for Serial CableFIGURE C-1 Connection Diagram for Serial CableR

D-1APPENDIXDUPS ControllerThis appendix explains the UPS controller (UPC) that controls the uninterruptiblepower supply (UPS) unit. Section D.1, “Ove

D-2 SPARC Enterprise M3000 Server Service Manual • November 2009FIGURE D-1 shows the location of the UPC port on the M3000 server.FIGURE D-1 UPC Port

Appendix D UPS Controller D-3D.3 Configuration of Signal LinesThis section provides the signal definitions.FIGURE D-2 shows the configuration of signa

D-4 SPARC Enterprise M3000 Server Service Manual • November 2009On: Indicates that the contact is closed.Off: Indicates that the contact is open.Note

Appendix D UPS Controller D-5D.4.2 Output CircuitD.5 UPS CableThe UPS cable specifications are as follows: Connector shapeD-SUB9 pin male (receptacle

xviii SPARC Enterprise M3000 Server Service Manual • November 2009Text ConventionsThis manual uses the following fonts and symbols to express specific

D-6 SPARC Enterprise M3000 Server Service Manual • November 2009FIGURE D-3 Correspondence Between the UPC Ports and the UPS Cable PinsIf a UPS cable i

E-1APPENDIXEDC Power Supply ModelThis appendix describes the requirements specific to the DC power supply model.To use the DC power supply model, make

E-2 SPARC Enterprise M3000 Server Service Manual • November 2009E.1 The Server ViewsThis section describes the names of parts mounted on the DC power

Appendix E DC Power Supply Model E-3FIGURE E-2 Rear View of the Server (DC Power Supply Model)Location No. Component Maximum Number per Server1 Power

E-4 SPARC Enterprise M3000 Server Service Manual • November 2009E.2 LED Functions of Power Supply UnitThis section describes the LED names and their f

Appendix E DC Power Supply Model E-5E.3 Electricals SpecificationsThis section describes the electrical specifications of the DC power supply model.No

E-6 SPARC Enterprise M3000 Server Service Manual • November 2009E.4 Using the showhardconf CommandThis section describes the showhardconf command on t

Abbreviations-1CHAPTERAbbreviationsAASIC Application-specific integratedcircuitAT Advanced technologyATAPI AT attachment packet interfaceBBUI Browser-

Abbreviations-2 SPARC Enterprise M3000 Server Service Manual • November 2009HHDD Hard disk driveHDDBP Hard disk drive backplaneII2C bus Inter integrat

Index-1IndexAair duct, 5-4appearance of the server, 2-1approval standards, 2-17CCD-RW/DVD-RW Drive Unit (DVDU), 11-1component, A-2configuration, 3-4Ddi

Preface xixSyntax of the Command-Line Interface(CLI)The command syntax is as follows: A variable that requires input of a value must be enclosed in &

Index-2 SPARC Enterprise M3000 Server Service Manual • November 2009Predictive self-healing, 3-8Rrear panel, 2-13replacement methodactive replacement,

xx SPARC Enterprise M3000 Server Service Manual • November 2009Conventions for Alert MessagesThis manual uses the following conventions to show alert

Preface xxiNotes on SafetyImportant Alert MessagesThis manual provides the following important alert signals:Caution – The WARNING signal indicates a

xxii SPARC Enterprise M3000 Server Service Manual • November 2009Caution – The CAUTION signal indicates a hazardous situation could result inminor or

Preface xxiiiNormaloperationData destructionConfirm the items listed below before turning off the power. Otherwise,data may be destroyed.• All applica

xxiv SPARC Enterprise M3000 Server Service Manual • November 2009Alert LabelsThe following are labels attached to this product:Caution – Never peel of

Preface xxvProduct HandlingMaintenanceCaution – Certain tasks in this manual should only be performed by a certifiedservice engineer. User must not pe

xxvi SPARC Enterprise M3000 Server Service Manual • November 2009Emission of Laser Beam (Invisible)Caution – The server contains modules that generate

Preface xxviiTo use the APCS, see the Enhanced Support Facility User's Guide for MachineAdministration Automatic Power Control Function (Suppleme

SPARC Enterprise™M3000 ServerService ManualManual Code C120-E540-03ENPart No. 820-5685-12November 2009, Revision A

xxviii SPARC Enterprise M3000 Server Service Manual • November 2009Fujitsu Welcomes Your CommentsIf you have any comments or requests regarding this d

1-1CHAPTER1Safety Precautions for MaintenanceThis chapter provides safety precautions required for maintenance. Section 1.1, “ESD Precautions” on pag

1-2 SPARC Enterprise M3000 Server Service Manual • November 2009FIGURE 1-1 Wrist Strap Connection DestinationCaution – Do not connect the wrist strap

Chapter 1 Safety Precautions for Maintenance 1-31.2 Server PrecautionsWhen maintaining the server, observe the following precautions for your protecti

1-4 SPARC Enterprise M3000 Server Service Manual • November 2009 When the equipment rack is mounted on a raised floor, ensure that the raisedfloor ha

2-1CHAPTER2Hardware OverviewThis chapter explains the names of components and also explains the LEDs on theoperator panel and rear panel. Section 2.1

2-2 SPARC Enterprise M3000 Server Service Manual • November 2009FIGURE 2-1, FIGURE 2-2 and FIGURE 2-3 are the internal view, front view, and rear view

Chapter 2 Hardware Overview 2-3FIGURE 2-2 Server (Front View)Location No. Component1 Fan unit (FAN_A)2 Operator panel (OPNL)3 Hard disk drive (HDD) (2

2-4 SPARC Enterprise M3000 Server Service Manual • November 2009FIGURE 2-3 Server (Rear View) (AC Power Supply Model)Location No. Component1 Power sup

Chapter 2 Hardware Overview 2-52.2 Operator PanelThe operator panel has the important function of controlling the power of the server.The operator pan

PleaseRecycleCopyright 2008-2009 FUJITSU LIMITED, 1-1, Kamikodanaka 4-chome, Nakahara-ku, Kawasaki-shi, Kanagawa-ken 211-8588, Japan. All rightsreserv

2-6 SPARC Enterprise M3000 Server Service Manual • November 20092.2.1 Operator Panel OverviewThe system administrator or service engineer checks the o

Chapter 2 Hardware Overview 2-72.2.2 Switches on the Operator PanelTABLE 2-1 depicts the functions of the switches on the operator panel.The switches

2-8 SPARC Enterprise M3000 Server Service Manual • November 2009TABLE 2-2 Mode Switch FunctionFunction Mode switchLocked ServiceInhibition of Break Si

Chapter 2 Hardware Overview 2-92.2.3 LEDs on the Operator PanelTABLE 2-3 lists the server states displayed with the LEDs on the operator panel.The thr

2-10 SPARC Enterprise M3000 Server Service Manual • November 2009TABLE 2-4 State Display by Combination of LEDs on the Operator PanelName DescriptionP

Chapter 2 Hardware Overview 2-112.3 LED Functions of ComponentsThis section explains the LEDs of each component. When replacing a FRU, check inadvance

2-12 SPARC Enterprise M3000 Server Service Manual • November 2009Hard disk drive(HDD)Indicates that the hard disk drive can be removed. However,this L

Chapter 2 Hardware Overview 2-132.4 External Interface Port on Rear PanelThis section shows the location of the external interface ports located on th

2-14 SPARC Enterprise M3000 Server Service Manual • November 2009FIGURE 2-5 External Interface Port Locations12345 6789101112

Chapter 2 Hardware Overview 2-15TABLE 2-6 External Interface Port FunctionsLocation number Component Description1 RCI port Used to connect the server

Copyright 2008-2009 FUJITSU LIMITED, 1-1, Kamikodanaka 4-chome, Nakahara-ku, Kawasaki-shi, Kanagawa-ken 211-8588, Japon. Tousdroits réservés.Entrée et

2-16 SPARC Enterprise M3000 Server Service Manual • November 20098 GbE port 0 (for OS) Up to 4 100Base-TX/1000Base-T cables can beconnected to GbE por

Chapter 2 Hardware Overview 2-172.5 LabelsThis section explains the labels and the card affixed to the server.Note – The information on the label migh

2-18 SPARC Enterprise M3000 Server Service Manual • November 2009FIGURE 2-6 Label LocationsInside: System faceplate labelOutside: Standards label

3-1CHAPTER3TroubleshootingThis chapter provides the fault diagnosis information and the actions to take forproblems. Section 3.1, “Emergency Power Of

3-2 SPARC Enterprise M3000 Server Service Manual • November 20092. Remove the power cord clamp and disconnect the cable.FIGURE 3-1 Power-off Method3.2

Chapter 3 Troubleshooting 3-3FIGURE 3-2 Diagnostic Method FlowchartThe XSCFmail function sent an E-mailmessage?StartCheck whether an error messageis d

3-4 SPARC Enterprise M3000 Server Service Manual • November 20093.3 Checking the Server and SystemConfigurationThe operating conditions must remain th

Chapter 3 Troubleshooting 3-5The status of each component can be checked based on the On or blinking state ofthe component LEDs.For the component type

3-6 SPARC Enterprise M3000 Server Service Manual • November 20093.3.2 Checking the Software and FirmwareConfigurationsThe software and firmware config

Chapter 3 Troubleshooting 3-73.3.2.1 Checking the Software ConfigurationThe following procedure can be used to check the software configuration from t

3-8 SPARC Enterprise M3000 Server Service Manual • November 20093.4 Error ConditionsThis section describes error conditions and relevant corrective ac

Chapter 3 Troubleshooting 3-9TABLE 3-4 shows typical messages generated when an error occurs. Messages aredisplayed on your console and are recorded i

3-10 SPARC Enterprise M3000 Server Service Manual • November 20093.4.2 Monitoring OutputTo understand error conditions, collect monitoring output info

Chapter 3 Troubleshooting 3-113.5 Using Troubleshooting CommandsWhen any message listed in TABLE 3-4 is displayed, detailed information on the errorma

3-12 SPARC Enterprise M3000 Server Service Manual • November 2009XSCF> showhardconf SPARC Enterprise M3000; + Serial:IKK0813023; Operator_Panel

Chapter 3 Troubleshooting 3-13The showhardconf output continued:For details, see the showhardconf manual pages. PSU#0 Status:Normal; Serial:EA0826

3-14 SPARC Enterprise M3000 Server Service Manual • November 20093.5.2 Using the showlogs CommandThe showlogs command displays information of specifie

Chapter 3 Troubleshooting 3-153.5.3 Using the showstatus CommandThe showstatus command displays information about faulty or degraded unitsthat are amo

3-16 SPARC Enterprise M3000 Server Service Manual • November 20093.5.4 Using the fmdump CommandThe fmdump command displays the contents of the log man

Chapter 3 Troubleshooting 3-173.5.4.2 fmdump -e CommandTo get information of the errors that caused this failure you can use the -e option, asshown in

vContentsPreface xiii1. Safety Precautions for Maintenance 1–11.1 ESD Precautions 1–11.2 Server Precautions 1–31.2.1 Electrical Safety Precautions 1–3

3-18 SPARC Enterprise M3000 Server Service Manual • November 20093.5.5.2 fmadm repair CommandWhen the fmadm faulty command displays a fault, the fmadm

Chapter 3 Troubleshooting 3-193.5.6 Using the fmstat CommandThe fmstat command reports statistical information and a set of modules that areassociated

3-20 SPARC Enterprise M3000 Server Service Manual • November 2009Most of these commands are located in the /usr/bin directory or /usr/sbindirectory.3.

Chapter 3 Troubleshooting 3-21The following example shows output for the iostat command:3.6.2 Using the prtdiag CommandThe prtdiag command displays sy

3-22 SPARC Enterprise M3000 Server Service Manual • November 2009The following example shows output for the prtdiag command in verbose mode:# prtdiag

Chapter 3 Troubleshooting 3-23The prtdiag output continued:3.6.3 Using the prtconf CommandSimilar to the show-devs command executed at the ok prompt,

3-24 SPARC Enterprise M3000 Server Service Manual • November 20093.6.3.1 OptionsTABLE 3-9 lists the options of the prtconf command and how those optio

Chapter 3 Troubleshooting 3-25The prtconf output continued: nvram (driver not attached) pseudo-mc, instance #0 cmp (driver not attached)

3-26 SPARC Enterprise M3000 Server Service Manual • November 2009The prtconf output continued:3.6.4 Using the netstat CommandThe netstat command displ

Chapter 3 Troubleshooting 3-27The following example shows the output for the netstat -p command:3.6.5 Using the ping CommandThe ping command sends an

vi SPARC Enterprise M3000 Server Service Manual • November 20093.2 Failure Diagnostic Method 3–23.3 Checking the Server and System Configuration 3–43.

3-28 SPARC Enterprise M3000 Server Service Manual • November 2009The following example shows output for the ping -s command:3.6.6 Using the ps Command

Chapter 3 Troubleshooting 3-293.6.6.1 OptionsTABLE 3-12 lists the options of the ps command and how those options can helptroubleshooting.The followin

3-30 SPARC Enterprise M3000 Server Service Manual • November 20093.6.7.1 OptionsTABLE 3-13 lists the options of the prstat command and how those optio

4-1CHAPTER4FRU Replacement PreparationThis chapter explains the method of preparing for the safe replacement of FRUs. Section 4.1, “Tools Required fo

4-2 SPARC Enterprise M3000 Server Service Manual • November 20094.2 FRU Replacement and InstallationMethodsThis section explains how to replace and in

Chapter 4 FRU Replacement Preparation 4-3 Cold replacementAfter all the domains are stopped and then the server is powered off, a FRU isoperated.Note

4-4 SPARC Enterprise M3000 Server Service Manual • November 2009TABLE 4-3 lists the access location and applicable installation methods for each FRU.F

Chapter 4 FRU Replacement Preparation 4-54.3 Active Replacement/Active AdditionIn active replacement, the target FRU is operated while the Solaris OS

4-6 SPARC Enterprise M3000 Server Service Manual • November 20094. Type the cfgadm -x command to confirm that the CHECK LED blinks.The Ap_Id is shown

Chapter 4 FRU Replacement Preparation 4-73. Type the cfgadm command to verify that the component has been configured.The configured component is displ

Contents vii3.6.2.1 Options 3–213.6.3 Using the prtconf Command 3–233.6.3.1 Options 3–243.6.4 Using the netstat Command 3–263.6.4.1 Options 3–263.6.5

4-8 SPARC Enterprise M3000 Server Service Manual • November 20094.4.1 FRU Removal and Replacement● Type the replacefru command from the XSCF Shell pro

Chapter 4 FRU Replacement Preparation 4-9The replacefru command automatically tests the status of the component after thecompletion of removal and rep

4-10 SPARC Enterprise M3000 Server Service Manual • November 20094.4.2 Verifying the Hardware Operation1. Type the showhardconf command to confirm tha

Chapter 4 FRU Replacement Preparation 4-11The showhardconf output continued:For details, see the manual pages of showhardconf.2. Confirm the state of

4-12 SPARC Enterprise M3000 Server Service Manual • November 20094.5 Cold Replacement/Cold AdditionIn cold replacement, all business operations must b

Chapter 4 FRU Replacement Preparation 4-134.5.1.2 Power off by Using the Operator Panel1. Notify users that the server is being powered off.2. Back up

4-14 SPARC Enterprise M3000 Server Service Manual • November 20095. A user with platadm or fieldeng authority must log in to the XSCF Shell andtype th

Chapter 4 FRU Replacement Preparation 4-154.5.4 Verifying the Hardware Operation1. In response to the ok prompt, press the ENTER key and enter ”#” (de

4-16 SPARC Enterprise M3000 Server Service Manual • November 2009The showhardconf output continued:For details, see the manual pages of showhardconf.3

Chapter 4 FRU Replacement Preparation 4-17The show-devs output continued:/pci@1,700000/pci@0/pci@1,700000/pci@0/pci@9/pci@1,700000/pci@0/pci@8/pci@1,7